Shipping policy

Shipping Policy for ÖL Essence

Thank you for shopping with ÖL Essence! We are dedicated to ensuring that your essential oils arrive safely and promptly. Please read our shipping policy carefully to understand our shipping procedures and timelines.

Shipping Locations
We currently ship our essential oils from Luxembourg to all countries within Europe.

Shipping Times
- Standard Shipping: Orders are processed and shipped within 1-2 business days. Once shipped, you can expect your order to arrive within **5 to 10 business days**.
- Note: Shipping times may vary depending on your location within Europe and any unforeseen delays with the shipping carrier.

Shipping Costs
- Shipping costs are calculated at checkout based on your location and the weight of your order. We strive to offer competitive shipping rates.

Tracking Your Order
- Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order’s progress and estimated delivery date.

Customs and Import Duties
- Depending on your country, your order may be subject to customs fees, import duties, and taxes. These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Packaging
- Our essential oils are carefully packaged to ensure they arrive in perfect condition. We use eco-friendly materials whenever possible to reduce our environmental impact.

Delivery Issues
- If your package is delayed or lost, please contact us at infoolessence@gmail.com with your order details, and we will assist you in resolving the issue.

Returns and Refunds
- For information on returns and refunds, please refer to our Returns Policy.

Contact Us
If you have any questions or concerns about your order, feel free to reach out to our customer support team at infoolessence@gmail.com. We are here to help!

Thank you for choosing ÖL Essence for your aromatherapy needs. We hope you enjoy your purchase!